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SUMMARY:The Sales Apology
DTSTAMP:20260924T152155Z
DTSTART:20211015T123000Z
DTEND:20211015T143000Z
DESCRIPTION:It’s Hard for Me to Say I’m Sorry – The Sales Apology This work
	shop is for business leaders\, accomplished sales professionals and sales 
	leaders\, and the new and important role of Customer Success. There has be
	en a mess up\, your customer is unhappy. The relationship between you and 
	your customer is at risk. What do you do? The natural reaction is to apolo
	gize profusely\, telling them how sorry you are and assure them that their
	 partnership with you is important. Then you cross your fingers. What if y
	ou could recover from such a service failure in such a way that customer l
	oyalty exceeds what it would have been if that service failure had not occ
	urred? Spend part of your morning with us and learn how to properly recove
	r. Dave Wallace\, the Chief Status Quo Prosecutor with Bay Ridge Consultin
	g Group LLC\, Amazon bestselling author and sales expert with over 44 year
	s of experience\, will show you how craft an apology\, steeped in the scie
	nce of decision-making and new research. You’ll learn the key elements of 
	an effective business apology\, the correct choreography of the apology\, 
	and you’ll get the chance to create your own business apology in a highly 
	interactive workshop environment. This event provides an opportunity to: -
	 Check out MMAC’s new space. - Network with connected and motivated busine
	ss professionals. - Arm yourself with skills to recover from a problem wit
	h the Service Recovery Paradox (SRP) Agenda 7:30 - 7:45 - Networking 7:45 
	- 7:50 - Nathan Bares\, UWM Luber School of Business-Executive Programs 7:
	50 - 9:30 - Workshop This programming is brought to you through The Lubar 
	School of Business- Executive Programs\, which works with individuals and 
	organizations to identify\, develop\, practice\, and reinforce the skills 
	that will make you successful as you grow your influence and climb the cor
	porate ladder. The facilitators focus on sharing their executive level exp
	erience to help you will develop successful behaviors back at your workpla
	ce. Short workshops designed for the busy executive and high-potential emp
	loyee fit into your schedule\, provide simple and effective tools\, while 
	giving you the practice and confidence to make a positive impact on your d
	ay\, team\, and business.
LOCATION:MMAC\, 275 W. Wisconsin Avenue\, Suite 220\, Milwaukee\, WI\, 5320
	3
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